- 24/7 Remote Tech Support
Round-the-clock support, without an in-house help desk
Urgent troubleshooting, proactive monitoring, and always-on coverage for your systems, applications, and data. Delivered and operated day to day by our trusted 24/7 support partner, with Vanguard Oasis on hand for escalations.
Delivered and operated by our trusted 24/7 support partner, Vanguard Oasis on hand for escalations
24/7
help desk support
Unlimited
plan coverage
Trusted
partner-delivered
What's included
- Malware protection & secure backups
- 24/7 monitoring & security alerting
- Help desk access by call, chat, or email
- Coverage for laptops, desktops, mobiles & peripherals
- Support for core office tools & cloud services
- Coverage for industry-specific & custom-built applications
- Documented, verified incident resolution
- Escalation path through Vanguard Oasis when needed
Coverage gets scoped upfront, then run day to day directly by our support partner.
- How It Works
How 24/7 support gets set up
Vanguard Oasis scopes your coverage up front. From there, our support partner delivers and runs it day to day, with Vanguard Oasis on hand for escalations.
1
Coverage Assessment
We review your devices, applications, and systems with you to work out exactly what needs round-the-clock coverage.
2
Partner Setup
Our support partner configures monitoring and help desk access across everything in scope.
3
Day-to-Day Support
Your team reaches the partner's help desk directly, anytime, with issues tracked and resolved end to end.
4
Escalation Support
If something isn't resolved to your satisfaction, Vanguard Oasis is your escalation point.
- Delivered Through Our Partner Network
Run by our partner, backed by Vanguard Oasis
Round-the-clock coverage takes a dedicated support operation to do properly, and that's not something a small in-house team can realistically staff. Our trusted support partner runs that operation directly, day to day. Vanguard Oasis stays available as your escalation point if something needs pushing.
Always-On Help Desk
Your team gets a real response any hour of the day, every day of the year, not a queue that resets each morning.
Vetted Support Partner
Your systems are handled directly by a support partner we trust, with the same care we'd expect ourselves.
One Escalation Point
If something isn't moving fast enough, you call Vanguard Oasis. We push it through, not you.
- Why Choose Us
Why route your support through Vanguard Oasis
You get always-on coverage run by a dedicated partner, with a backstop if something isn't resolved.
Proactive Monitoring
Issues get caught by active monitoring before they turn into downtime you notice the hard way.
Documented Process
Every incident is tracked, resolved, and followed up on, with records kept for future reference.
Single Escalation Point
Day-to-day support runs directly through our partner. Escalations come to Vanguard Oasis, so you're never stuck without a backstop.
Broad Coverage
From office tools to custom-built applications, coverage isn't limited to the basics.
Ready for support that never clocks off?
Tell us what needs covering, and we'll bring in our 24/7 support partner to get you set up and running, with Vanguard Oasis on hand if you ever need to escalate.